Last updated: 29 August 2026
1. Local Delivery
Grocerywala provides local delivery to selected areas, including:
HA0, HA1, HA2, HA3, HA4, HA5, HA6, HA9, UB8 and UB10.
Additional nearby postcodes may be available at checkout.
Orders placed before 12:00 noon may qualify for same-day delivery. Orders placed after 12:00 noon will normally be delivered on the following delivery day. To qualify for free local delivery, your basket must contain at least £10 of eligible products, excluding heavy or bulky items like 5/10kg rice/atta, 5lit oil etc.
Available delivery times and charges will be displayed at checkout and may vary depending on:
- Your postcode
- The value of eligible products in your basket
- Whether your order contains heavy or bulky products
- Delivery capacity on the selected day
Wembley deliveries
Deliveries in the Wembley area are normally made between 6:00 pm and 9:00 pm.
Orders placed before 12:00 noon will normally be delivered the same evening. Orders placed after 12:00 noon will normally be delivered the following evening.
2. Local Delivery Charges
Free or reduced-price local delivery is calculated using the value of eligible products in your basket.
Heavy, bulky or specially marked products may:
- Be excluded when calculating whether your order qualifies for free delivery; and
- Carry an additional delivery charge.
The final delivery charge will be displayed at checkout before payment.
3. Standard UK Courier Delivery
For eligible addresses outside our local delivery area, we offer standard courier delivery for products that are suitable for transportation by parcel courier.
The courier delivery charge is:
£7.99 for every 17.5 kg, or part thereof.
For example:
| Chargeable order weight |
Delivery charge |
| Up to 17.5 kg |
£7.99 |
| More than 17.5 kg and up to 35 kg |
£15.98 |
| More than 35 kg and up to 52.5 kg |
£23.97 |
The chargeable weight includes the products and may include protective or shipping packaging.
The applicable charge will be calculated automatically and displayed at checkout.
4. Courier Dispatch and Delivery Times
Eligible courier orders are normally dispatched within 24 hours of being placed.
Orders are not dispatched on non-working days, including Sundays and public holidays. Orders received on a non-working day will normally be processed on the next working day.
We generally use Evri or DPD Next Day services. The courier service will be selected based on the delivery address, parcel size, weight and operational availability.
“Next Day” refers to the courier service used after dispatch and does not mean that every order will be delivered the day after it is placed.
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur because of:
- Courier network disruption
- Adverse weather
- Public holidays
- Peak trading periods
- Road closures
- An incomplete or incorrect address
- Circumstances outside our reasonable control
Tracking information will be provided once available.
5. Frozen and Temperature-Controlled Products
Fresh, chilled and frozen products are available only where an appropriate local delivery service is offered.
We do not currently send fresh, chilled or frozen products through our standard parcel courier service.
If a basket contains an ineligible product and the delivery address is outside our local delivery area, a courier option may not be available at checkout. The customer will need to remove the restricted product or use an eligible local delivery address before completing the order.
6. Heavy and Bulky Products
Some products are identified as heavy or bulky. These can include large bags of rice, flour, drinks, oil and other oversized or high-weight products.
Heavy or bulky products may:
- Carry an additional delivery charge;
- Be excluded from the minimum spend used to calculate free local delivery;
- Be restricted to certain delivery areas; or
- Require delivery in more than one parcel.
Any applicable charge will be shown at checkout.
7. Remote and Offshore Postcodes
Our standard courier rate is not currently available for the following postcodes:
AB37–AB38, AB54–AB56, FK17–FK21, all HS postcodes, IV1–IV63, KA27–KA28, KW1–KW17, PA20–PA49, PA60–PA78, PH19–PH26, PH30–PH40, PH42–PH44, PH49–PH50, all ZE postcodes, all BT postcodes, all IM postcodes, all JE postcodes, all GY postcodes, TR21–TR25 and PO30–PO41.
These areas include parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands, the Isles of Scilly and the Isle of Wight.
If your postcode is listed above, please contact us before ordering. We may be able to provide a separate delivery quotation, subject to courier availability.
8. Order-Value Restrictions
Certain courier services or rates may be restricted according to the total order value. If no delivery option appears at checkout, please contact us before placing the order.
We may contact you if an order cannot be transported safely or economically using the delivery charge calculated at checkout. We will not apply an additional charge without your agreement.
If an alternative delivery arrangement cannot be agreed, the affected order will be cancelled and refunded.
9. Delivery Address and Postcode
Customers are responsible for providing a complete and accurate:
- Delivery address
- Postcode
- Recipient name
- Telephone number
- Flat, unit, building or access details
Please check these details carefully before placing the order.
If an incorrect or incomplete address causes a delivery to fail, the customer may be responsible for the reasonable cost of redelivery. Delivery charges already incurred may not be refundable where the address supplied was incorrect.
10. Receiving Your Delivery
Someone should be available to receive the order during the delivery window.
If you will not be available, please inform us as soon as possible by:
If nobody is available, the driver or courier may:
- Leave the parcel in an authorised safe place;
- Deliver it to a neighbour;
- Attempt redelivery;
- Take it to a collection point; or
- Return it to us.
Courier procedures will depend on the carrier used.
A redelivery charge of £2.99, £3.99 or £7.99 may apply, depending on the delivery location and service required. We will confirm any applicable charge before arranging redelivery.
By requesting delivery to a safe place or neighbour, the customer accepts the additional risk associated with that instruction once delivery has been completed as requested.
11. Flats, Parking and Restricted Access
Customers must provide any necessary entry, concierge, parking or access instructions before delivery.
Our drivers cannot park illegally or leave their vehicles unattended in an unsafe or restricted location.
If suitable and lawful parking is not available, we may ask the customer to come downstairs and collect the order from the driver at the building entrance or another safe, agreed location.
If delivery cannot be completed because suitable access was not provided or the customer was unavailable, a redelivery charge may apply.
If your property has restricted access or no suitable parking, please inform us in advance by calling or messaging 07899 546249.
12. Checking Your Order, Vegetables and Perishable Products
Local delivery
Customers should inspect fresh vegetables at the time of delivery.
If you are not satisfied with a vegetable item, please return it immediately to the driver. Once the item is returned, we will refund the amount paid for it.
Vegetables accepted at the time of local delivery cannot normally be returned later because of their fresh and perishable nature, unless they were faulty or not as described at the time of delivery.
Standard courier delivery
We do not accept returns of vegetables supplied through standard shipping because they are perishable products.
Fresh, chilled and frozen products cannot be returned once delivered, except where an item is faulty, unsafe, damaged or not as described.
Missing or damaged products
Please report missing, damaged, leaking, spoiled or incorrect products within 24 hours of delivery, preferably with:
- Your order number;
- The product name;
- A photograph of the affected product; and
- A photograph of the outer packaging, where relevant.
This notification period helps us investigate the matter promptly and does not affect your statutory rights.
Do not consume a product if its packaging is damaged, its seal is broken or you believe it may be unsafe.
13. Substitutions and Unavailable Products
If an ordered product is unavailable, we may offer a suitable substitute:
- By telephone before dispatch or delivery; or
- At the time of local delivery.
You are not required to accept a substitution.
If you decline the substitute, the unavailable product will be taken back or removed from your order, and the amount paid for it will be refunded.
If you accept a substitute:
- You will be charged the difference if the substitute costs more than the original product; or
- You will be refunded the difference if the substitute costs less than the original product.
Where we cannot contact you and no substitution has been agreed, we may remove the unavailable product and issue a refund.
14. Delivery Delays
Dispatch dates, delivery dates and delivery time windows are estimates unless we have expressly agreed that delivery by a particular date or time is essential.
Delays may arise because of severe weather, road closures, traffic disruption, courier network delays, public holidays, peak demand or other circumstances outside our reasonable control.
If a significant delay occurs, please contact us so that we can investigate and provide an appropriate solution in accordance with your statutory rights.
15. Cancellations and Returns
Fresh, chilled, frozen, vegetable and other products liable to deteriorate rapidly cannot normally be returned or cancelled under the standard change-of-mind cancellation right.
Non-perishable goods purchased online will normally have the applicable statutory cancellation rights.
Nothing in this policy limits your statutory rights where a product is faulty, unsafe, damaged, incorrectly supplied or not as described.
Please refer to our separate Refund and Returns Policy for complete details.
16. Contact Us
For delivery questions, access instructions or postcode enquiries, contact:
Grocerywala
Telephone/WhatsApp: 07899 546249
Email: info@grocerywala.co.uk
Website: www.grocerywala.co.uk
